Penn State University hiring PSU Hotline Investigations Case Manager in University Park, Pennsylvania, United States | LinkedIn (2024)

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:The Pennsylvania State University, Office of Ethics and Compliance (OEC) is seeking a Hotline Investigations Case Manager (Compliance Specialist) to be part of a dynamic group of individuals who are committed to the values and ethics of the organization with a focus on compliance regulations, laws, and institutional policy. It is our mission to serve and collaborate with the Penn State community to inspire ethical behavior and find innovative solutions to compliance challenges, thereby ensuring the University’s continued academic, research, and administrative success. This position will provide oversight and manage inquiries received directly or within the University’s anonymous reporting systems, particularly the “ethics hotline,” support case management related to reporting, and provide investigative services.

Responsibilities: This position will report to the director of investigations while working cross functionally with leadership and staff from across the University.

Primary duties include:

• Implement consistent and professional case management processes, to include assigning to completion, create reports based on data within the “ethics hotline”
• Review and update procedures based on local, state, and federal compliance requirements and University policies, standards, guidelines, best practices, and procedures
• Handle all hotline reports with outstanding customer service, organization, consistency, and in a timely manner, managing several cases simultaneously
• Investigative service may also include interviewing complainants, respondents, witnesses, collecting evidence to support reporting, and making final recommendations.

The successful candidate will be responsible for consulting with and establishing and maintaining strong synergies and partnerships with various units across the University and requires a high degree of personal/professional ethics and confidentiality

Education and Experience: This position will be filled at the Intermediate or Advanced Professional level. Minimally requires a bachelor’s degree, plus one or more years of direct experience or an equivalent combination of education and experience for the intermediate level. Additional experience and/or education is required for higher-level jobs.

The successful candidate must demonstrate the following:

• Previous experience in case management
• The ability to establish rapport amongst various levels of faculty, staff, students, and outside agencies
• Outstanding customer service skills
• Excellent verbal and written communication
• Exceptional analytical, judgement, and organization skills

Experience managing a reporting system/hotline in a higher education environment is preferred, but not required.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

Background check:This position requires the following clearances: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

The salary range for this position, including all possible grades is:

$56,200.00 - $89,600.00

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAWPenn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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